Return, Replacement & Refund Policy

Return, Replacement & Refund Policy – MineTech Gadgets

Last updated: April 14, 2026

At MineTech Gadgets, we aim to ensure customers place orders intentionally and receive the correct products. Because our products are fulfilled through third-party suppliers and logistics partners, we follow a strict confirmation-based order process.

Order Confirmation Policy

Before dispatching any order, our team may contact customers via phone call or message to confirm the order. Orders that are not confirmed by the customer may be cancelled automatically.

Orders once confirmed through phone call or message are considered final and cannot be cancelled after dispatch.

If an order was placed accidentally (for example by a child or without the customer’s permission), customers must inform us during the confirmation call so we can cancel the order before shipping.

Returns and Replacements

Returns are accepted only if:

• The wrong product was delivered
• The product arrived damaged
• The product is missing from the package

In such cases, customers must provide clear photo or video proof of the issue, including product packaging if available. Once verified, we will arrange a replacement for the product.

Replacement Policy

If a wrong product is delivered or the product arrives damaged, customers must notify us within 48 hours of delivery and customer must provide clear photo or video proof of the issue, including product packaging if available.

In such cases, we will arrange a replacement for the correct product at no additional cost.

Refunds will only be issued if a replacement product is not available or cannot be delivered.

Customers may be required to return the incorrect or damaged product before a replacement is shipped.

Replacement processing time may vary depending on product availability and delivery location.

Refund Eligibility

Refunds may be issued only in the following situations:

• Order cancelled before shipment confirmation
• Order cancelled during confirmation call
• Replacement product is unavailable
• Item lost during shipping (confirmed by courier)

Refunds are not applicable if:

• Customer confirms order during verification call
• Customer refuses delivery after shipment. In such cases, shipping and handling             charges may be deducted from any eligible refund (if applicable).
• Customer changes their mind after dispatch
• Incorrect shipping details were provided by the customer

Refund Amount

Refunds are issued based on the actual amount received in our bank account after payment processing charges.

Payment gateway transaction fees (if applicable) are non-refundable.

Refund Processing Time

Approved refunds are processed within 5–7 business days after confirmation.

Depending on your payment provider or bank, the refund may take additional time to reflect in your account.

Non-Warranty Disclaimer

Products sold by MineTech Gadgets are sourced from third-party suppliers. Unless explicitly mentioned on the product page, items do not include manufacturer warranty or guarantee coverage.

Contact Information

For refund requests or support:

MineTech Gadgets
Mumbai, Maharashtra, India
Phone: 8369440307
Email: minetech003@gmail.com